Well, it appears that I may have won my battle with Comcast, although I will hold off on an official victory claim once I see it in writing. Back in August 07, Comcast started upgrading their network “to serve you better”. Lo and behold, one side effect was that my internet service dropped out a bunch of times in September and October. After brushing off the first few times, I called in early October to complain. Then later in mid October I called twice again, getting recorded messages saying they were having problems in my area. I called again late October, and the rep agreed to give me a $15 credit. Not a lot, but I figured something was at least an honest attempt to acknowledge their screwups.
Well, by December, still no credit, so I called and complained and the rep I talked to then bumped up credit to $20. He said they didn’t have a record of my late October call, only one early October call.
Last weekend, still no credit had appeared. So I called again, and was told the credit was denied.
Yes, “those bastards” is exactly what I was thinking.
So I complained by email, and got a response from Comcast saying they had no record of anything other than two calls to Comcast and since they couldn’t access their records to see if they had outages in September and October, they were denying my claim again. I couldn’t believe it. I guess the corporate policy is to deny everything, and destroy any evidence of their past mistakes. I would switch if I had a better option, but at this time I don’t. So I sent another more angry email back, and finally got a credit approved. It just blows my mind how badly they treat their customers. On the other hand, if you have a monopoly or duopoly, you can afford to tell everyone to take a hike.
Then Sunday evening I was reading about Kate Hanni, who was stuck on a plane on the tarmac for 9 hours in Austin in 2006. American Airlines saved its gates for regularly scheduled planes, and denied Flight 1348 access to any gate. The event only ended because the pilot decided to take the plane to an empty gate without permission. I’m sure American chewed his ass for that. I remember about other similar events back east. It just amazes me that common human courtesy and decency is absent in the upper echelons of many corporations.
Ms. Hanni started a non profit group called "flyers rights".
Link is below:
FlyersRightsDavid Castelveter, chief spokesman for the airline industry lobby, says Hanni should not be the focus. “It’s about the issue. You can’t legislate customer service”.
Well, Mr Castelveter, you can legislate customer service. If your corporations treated people decently, there would be no push for legislation. If someone were to walk into a store and hold everyone at gunpoint for 9 hours, they would be arrested and go to jail. So I see no reason why we shouldn’t do the same with airline management. I would like to see legislation imposing large fiscal penalties, or jail time, for detaining passengers beyond a reasonable time (say 1 or 2 hours at the most). Given the large amounts of money that will go to legislators, I won’t hold my breath. But it would be nice in a perfect world. I think jail would be the perfect spot for some of these CEO’s. I would also wager that the threat of jail time would do wonders in focusing their company’s efforts on improving customer service.
Anyway, that's it. Feels good to get that off my chest. Praise the blogs and pass the rum......